Tuesday, March 24, 2009

the customer is almost usually always right

dear greccos... 
your service was highly unsatisfactory, you forgot our veal scallopini somewhere along the line. which we would tolerate, but when we asked about it no one came back to tell us what was going on. we asked a 2nd time and you said it'd be 4 minutes. It took 10 or so. When one of us complained you said " well,he seems to be alright with it".. dumb move! it would've been smarter to just say sorry about that and move on. when you got back you were rather rude. also, when we said we didn't order the water you brought us, your waiter started speaking in french to his friend.. whilst he may have been saying something completely unrelated, his face clearly indicated who he was talking about.. VERY rude. Your food was great, but the quality of your service means we won't be coming back too often if we do come back. We were sorely disappointed as a few of us who are ourselves in the hospitality industry would have expected a bit more from an establishment like yours. OH and on top of that you charged us for the water we didn't order.....we ended up going to riverland later where things are a fraction of the cost and the service is MUCH FRIENDLIER & ALL AROUND BETTER. their staff actually smile! and don't seem pretentious at all.

to the staff at riverland : you never fail to make an awesomely delicious soy chai latte. I love ordering thing through those huge as windows as i'm always greeted in the nicest way possible. :) 
p.s i love your lamb hotdogs.

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